Thank you for shopping with PNAKLEY. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help!

30-Day Return Policy

You have 30 days from the delivery date to request a return.
To be eligible for a return, your item must be:

• Unused and in the same condition as received

• In its original packaging

• Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following products cannot be returned:

• Gift cards

• Final sale/clearance items

• Used or damaged items caused by the customer

• Items missing parts or accessories not due to our error

Return Process

To start a return, please contact us at:
📧 contact@pnakley.com

Please provide:

• Your order number

• Reason for return

• Photos of the item (if defective or damaged)

Once your return is approved, we will provide instructions and a prepaid return label (if applicable).

Damaged or Defective Items

If your item arrives damaged or you receive the wrong item, please notify us within 7 days of delivery with photos or a video. We will arrange a replacement or full refund at no additional cost.

Refunds

Once we receive and inspect your return, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 5–7 business days.

Shipping fees are non-refundable unless the return is due to our error.

Order Cancellations

You may cancel your order within 24 hours of purchase if it has not yet shipped.
If the order has already been dispatched, a return may be required once delivered.

Exchanges

We allow exchanges for the same item or a similar product of equal value based on availability.
Please contact us to arrange an exchange.

Contact Us

If you have any questions regarding this policy or need support, feel free to reach us:

📍 PNAKLEY
3191 W Colonial Dr, Orlando, FL 32808, United States
📧 contact@pnakley.com